Membership and gift voucher terms and conditions

Membership services terms

Terms and Conditions for Membership have been updated as at 28 February 2023. Membership services entered into prior to this change will be honoured on the basis of the previous terms. A copy of previous terms can be shared if required, by contacting our Customer Relations team at membership@forestryengland.uk.

If you are looking specifically for terms and conditions around Membership Gift Vouchers, please jump down this page by clicking here.

Membership Terms contents

1. These Terms
2. Information about us and how to contact us
3. Types of membership
4. Our contract with you
5. Membership term and renewal
6. Membership benefits
7. Free parking benefit
8. Our rights to make changes
9. Your rights to end your membership contract
10. How to end the contract with us
11. Our rights to end your membership contract
12. If there is a problem with the membership
13. Price and payment of the membership fee
14. Direct Debit
15. Gift vouchers
16. Our responsibility for loss or damage suffered
17. How we may use your personal information
18. Other important Terms

1. These Terms

1.1    What these terms cover. These are the terms and conditions on which we, Forestry England ("Forestry England", "we", "us" or "our"), provide our membership services ("Services" or "Membership") to you ("you") as a Forestry England member ("Member"). These terms apply to all of our Membership packages (including Local Memberships and National Memberships, as further described in clause 3). Details of our current Membership options are set out on our website: forestryengland.uk/membership

1.2    Why you should read them. Please read these terms carefully before you submit your Membership application to us. These terms tell you who we are, how we will provide our Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about how to contact us

2.1    Who we are. We are Forestry England, a body owned by the Government of the United Kingdom.  Our national office is: Forestry Commission, 620 Bristol Business Park, Coldharbour Lane, Bristol, BS16 1EJ.

2.2    How to contact us. You can contact us by emailing our Customer Relations team at membership@forestryengland.uk or by telephoning us at 0300 068 0400. By post, contact our Customer Relations team at Forestry England, Keystone Innovation Centre, Croxton Road, Thetford, Norfolk, IP24 1JD.

2.3    How we may contact you. If we have to contact you regarding your Membership or Membership application we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4    "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Types of membership

3.1.1       Local Memberships.  Our Local Memberships will only allow free parking in the forest/site stated in your membership documents (daily car parking charges apply to non-members). Local Memberships are available at selected forests/sites only and can be purchased online (at www.forestryengland.uk/membership), by telephone (at 0300 068 0400), or in person (where applicable) at the relevant forest/site.

3.1.2       National Memberships. Our National Memberships allow free parking at *most Forestry England owned forests/sites where car parking facilities are available (daily car parking charges apply to non-members). *This excludes Westonbirt, the National Arboretum, whereby, Forestry England National Membership includes a one-visit free family pass (up to 2 adults and 4 children) to Westonbirt, The National Arboretum per membership year (which must be redeemed online before visiting. Prebooking is required to use your one-visit free family pass to Westonbirt, The National Arboretum). National Memberships can be purchased online (at www.forestryengland.uk/membership) or by telephone (at 0300 068 0400).

3.2    Changing your Membership.  Once a Membership package has been purchased, you may not change it to a different type of Membership or transfer your Local Membership to a different forest/site, until the end of the Membership Term (as per clause 5.1), unless expressly agreed by us (in which case, provided only any difference in balance is paid). Notwithstanding this clause, you can still end your Membership if you change your mind in accordance with clause 9.2.

4. Our contract with you

4.1    Your Membership application. When you: (i) click to submit your Membership application online; (ii) supply us with your completed Membership application form in person (via the customer information point at the relevant forest site); or (iii) you telephone us with details of your Membership application, you are making an offer to purchase our Membership Services from us in accordance with these terms.

4.2    How we will accept your Membership application.

4.2.1       Applications made online or by telephone.  Our acceptance of your Membership application will take place when we email you to accept it, at which point a contract will come into existence between you and us. Our acceptance email shall include the following:

4.2.1.1        a link to these terms and conditions and any applicable bespoke terms that apply, for your future reference; and

4.2.1.2        a temporary Membership document.

4.2.2       Applications made in person at our sites.  Our acceptance of your Membership application will take place when we have collected your payment. On submission of your application we will provide you with a temporary Membership document and a copy of these terms and conditions.

4.3    Temporary Membership documents. Temporary Membership documents enable you to access Membership benefits from the Start Date (as outlined below) for the period the temporary document is valid for (as stated on the temporary document) without your Membership Card or Member Parking Disc. It should only be used while you await your Membership Pack by post.

4.4    Membership Pack. Once we have accepted your Membership application, we will send you a Membership Pack to the postal address provided within 42 days of such acceptance. The Membership Pack shall include the following:

4.4.1       a covering letter with details of your Membership; 
4.4.2       a Membership card; ("Membership Card"); 
4.4.3       for Local Memberships with pay and display parking and National Memberships, a Membership parking disc and holder ("Member Parking Disc"). Please note it is necessary to display your Member Parking Disc at pay and display Forestry England car parks only.

4.5    Lost or stolen Membership documents. Please promptly let us know if your temporary Membership documents, Member Parking Disc and/or Membership Card are lost or stolen. Please take care of membership documents as these may not be possible to replace.

4.6    Delay to the delivery of the Membership pack.  If you have not received the Membership Pack within the time specified on our website, or as provided to you over the telephone or in person at our sites, please contact us to let us know.  We will arrange for the Membership Pack to be re-sent to the postal address provided by you to us.

4.7    Membership Start Date.  Your Membership will start either on the date on which the email of acceptance is sent to you in accordance with clause 4.2.1, or, on the date on which we collect payment in respect of your membership in accordance with clause 4.2.2, application made in-person (as applicable). This will form your membership "Start Date" unless you have chosen to delay the start of your membership in accordance with clause 5.2 below ( “Delaying your Start Date”), in which case your Membership Start Date will be the date selected by you in you and notified to us in your Membership application. You can still end your contract with us within 14 days of your Start Date (or application acceptance date where chosen to delay your Start Date) in accordance with clause 9.2.

4.8    If we cannot accept your Membership application. We reserve the right to refuse any Membership application at our sole discretion. If we are unable to accept your Membership application, we will inform you of this in writing and will not charge you for the Membership.

4.9    Membership resales.  If we suspect for any reason that the purchase of a membership has been made for the purposes of resale in the course of business or for a profit, we will not accept your Membership application and we will not charge you for the Membership.

4.10    Your transaction number and membership number. We will assign a transaction number and/or a membership number to your Membership and we will tell you what it is when we accept your Membership application on-line or via telephone, or when confirmed by email following an application made in-person.  It will help us if you can tell us the transaction number and/or membership number whenever you contact us about your Membership.

4.11    What will happen if you do not give required information to us. We may need certain information from you so that we can supply our Services to you, for example, your name, postal address, email address, registered vehicles, telephone number and Direct Debit information (if opting to pay by Direct Debit). If so, this will have been stated during the application process on our website or told to you over the telephone or in person. If you do not give us this information during the application process, or if you give us incomplete or incorrect information, we may either seek this further information; end the contract (and clause 11.1 will apply); or we will agree alternative means to fully fulfil the Membership to you.

4.12    Additional bespoke terms.  There may be bespoke terms which also apply to your order in addition to these terms. If this is the case, the bespoke terms will be made clear to you prior to your payment on our website, over the telephone or in person at our sites. You will be required to accept any bespoke terms which apply before proceeding with your order.

5. Membership term and renewal

5.1    Membership term.  Subject to any early cancellation or termination in accordance with these terms, your Membership will start on the Start Date and will last for the length of time designated in your application (or, where not specified in the application. for the period advertised) subject to a minimum period of 12 months (the “Membership Term”).  Unless otherwise agreed, a Membership Term will always be subject to a minimum period of 12 months and will be rounded to the last day of the twelfth calendar month.  For example, where a Membership Start Date is on 1st April 2023, the Membership will be valid until 31 March 2024, as this is the minimum 12-month period.  Where a Membership Start Date is on 2 April 2023, the Membership will be valid until the 30 April 2024, as this meets the minimum 12 month period and ends on the last day of the calendar month.  Your Membership Term is as it is defined in this clause 5.1, including any renewals made in accordance with clauses 5.3 and/or 5.4.

5.2    Delaying the Start Date to a membership.  Where purchasing a Membership online or over the telephone, you may delay the Start Date of your Membership.  Where you have delayed the Start Date of your Membership, we will email you with a temporary Membership document, which will state the delayed Start Date, and deliver the Membership Pack to you in accordance with clause 4.4.  You will not be able to access the Membership Benefits prior to the delayed Start Date.

5.3    Automatic renewal of Memberships (Direct Debits only).  Where you have opted to pay for your Membership by Direct Debit in accordance with clause 14.1 below, your Membership shall automatically renew at the end of the initial Membership Term.  Where this applies, the renewal term shall be for a further 12 month term and your Membership shall continue to renew for further periods of the same length at the end of each renewal term until you end your contract in accordance with clause 9.4. Prior to the end of the initial term and each renewal term, we will send you a reminder by email that your Membership is due for renewal; the reminder will specify the amount of the Membership Fee due on renewal. If there are any changes to the terms of the Membership prior to your Membership being renewed (including any change in the Membership Fee), we will notify you of such changes via email.  Where we have notified you of any changes in the Membership terms, we will require your consent in order for your Membership to renew.  If your consent is not received within the time specified when we notify you, your Membership will expire at the end of the Membership Term and will not be renewed. If you pay by Direct Debit, but do not want to auto-renew, please contact our Customer Relations team to terminate your Membership not less than 35 days before the end of the Membership Term.

5.4    Renewing Memberships.  Where you have paid your Membership Fee by means other than Direct Debit, your Membership will automatically expire at the end of the Membership Term, unless you notify us that you wish to renew your Membership in accordance with this clause 5.4.  Prior to the expiry of the Membership Term, we will contact you to remind you when the Membership Term will end and we will provide you with the opportunity to renew your Membership and details of how to do this.

6. Membership benefits

6.1    Membership benefits ("Membership Benefits") vary according to the type of Membership held and the designated forest to which your Membership applies (in the case of Local Memberships only).

6.2    All of our National Memberships and selected Local Memberships include the benefit of free parking, as follows:

6.2.1       Local Memberships.  Your Local Membership entitles you to free parking in Forestry England car parks at the specified forest/site, where daily car parking charges apply to non-members.

6.2.2       National memberships.  Your National Membership entitles you to free parking in Forestry England car parks across all Forestry England forests/sites, where daily car parking charges apply to non-members.

6.2.3       Car parking terms. Clause 7 outlines additional terms which apply to this benefit (applicable Local Memberships and National Memberships).

6.3    Westonbirt, The National Arboretum family pass. Notwithstanding clause 6.1, all National Memberships include the benefit of one free one-day family pass (up to 2 adults and 4 children) to Westonbirt, The National Arboretum. Prebooking is required to use your one-day family pass which must be done online.

6.4    Membership Discounts.  Your Membership may also provide you with access to various discounts.  Should your Membership provide you with access to any discounts, you will receive information about the existing discounts available in your Membership Pack and/or via email. Such discounts may change and/or may be withdrawn at any time. To access applicable discounts, you will need to show your Membership Card to the relevant third party providing the discount.  There may be additional conditions or exclusions which apply to certain third party discounts.  If this is the case, these conditions or exclusions will be provided to you as part of your Membership Pack.

6.5    Use of any Membership Benefits are strictly limited to named Members and their household only.

6.6    We may change and/or withdraw any and all Membership Benefits that apply to your Membership at any time.  We will provide you with 30 days' notice in advance of any changes to the Membership Benefits which we consider will materially disadvantage you, or materially impact on the type of Membership held by you. This excludes discounts provided by third parties as stated in clause 6.4.

7. Free parking benefit

The following terms apply to use of the free parking benefit (whether under a Local Membership or National Membership):

7.1     Accessing our sites by vehicle.  Should you wish to access our sites by vehicle, you can register up to two vehicles when purchasing your Membership which will benefit from the free parking benefit. Your Membership will be linked to those registered vehicles only and will be subject to the parking restrictions in this clause 7. Should you wish to access our sites by other means, you do not need to register vehicles to your Membership. Members can also travel on foot, bike or via public transport to our sites.

7.2    Registered vehicles.  Your Membership is for use with registered vehicles only and only one registered vehicle can be parked at a Forestry England site (or the selected forest/site for Local Memberships) at any one time. Registered vehicles must have 7 seats or less. If you need to update the details of a registered vehicle during the Membership Term, you can do so via your online membership account via our website or contact us using the contact details outlined in clause 2.2.  We use automatic number plate recognition (ANPR) at many of our forest car parks. Should you park a registered vehicle at one of these car parks, we will use your number plate to identify you as a Member and apply your free parking benefit (where applicable). Please note that not all of our forest car parks use ANPR and we operate a pay and display system at some of our car parks in which case your Member Parking Disc must be displayed in accordance with clause 7.4.

7.3    Minibuses. Registered vehicles must have 7 seats or less. If you park a vehicle with more than 7 seats in a Forestry England car park, we will not apply the free parking benefit. You may not display a Member Parking Disc (or temporary membership documents) in minibuses or any vehicle carrying more than 7 people.  Please contact us for details of any minibus arrangements.

7.4    Pay and display parking sites. We operate a pay and display system at some of our car parks and where we do this will always be stated clearly within the car park area . When you park at a Forestry England pay and display car park your free parking benefit will not automatically be applied and instead a Member Parking Disc (or temporary membership documents, where applicable) must be displayed prominently when parking your registered vehicle. If you registered two vehicles, you must transfer the Member Parking Disc or temporary document between your two registered vehicles to whichever one is being used. Your Membership Card (or email of acceptance, where ordered online) cannot be used instead of the Member Parking Disc or temporary membership document.

7.5    Failure to display your Member Parking Disc at sites with pay and display parking.  It is your responsibility to ensure that you clearly display your Member Parking Disc (or temporary membership documents where applicable) in your registered vehicle at all times when visiting an applicable pay and display car park.  Where you fail to do this, you may be required to make full payment for entering the site for that visit and may not be entitled to a refund.

7.6    Failure to keep vehicle registrations up to date at sites with vehicle recognition.  It is your responsibility to keep vehicle registrations up to date prior to any visit to our sites.  On any failure to do so, you may be required to make full payment for entering the site for that visit and may not be entitled to a refund.

7.7    Parking availability.  We cannot guarantee the availability of a parking space.  Parking must be within official parking areas of our site and within the designated parking bays.  Your Membership does not permit overnight parking for any vehicle (including campervans).

7.8    Free parking at events. Free Membership parking as referred to in clause 6.2 is only applicable during normal site opening times and access. Parking during special events and outside normal opening time may incur a parking fee. This also applies to the use of the one single visit to Westonbirt, the National Arboretum, included in your membership, which applies only to standard general admission as per clause 3.1.2 and does not include special events, unless otherwise stated.

8. Our rights to make changes

8.1    Minor changes to our Services or these terms. We may make minor changes to the Services or these terms, but these changes will not affect your use of our Services.  The change may be required:

8.1.1       to reflect changes in relevant laws and regulatory requirements;

8.1.2       to implement minor technical adjustments and improvements;

8.1.3       minor changes to the benefits included with your Membership (including discounts being offered by third parties); 

8.1.4       changes to the opening times of our forests/sites; or

8.1.5       temporary closures of our forests/sites, due to maintenance works, events, or for health and safety reasons.

8.2    More significant changes to your Membership or these terms. In addition, we may make the following changes to your Membership or these terms, but if we do so we will notify you in writing and you may then contact us to end the contract in accordance with clause 9.1.1 before the changes take effect and we will refund you for the amount paid in advance for the remaining period of your Membership Term:

8.2.1       permanent closures of our forests/sites relevant to your membership; or

8.2.2       significant changes to your membership.

8.3    We are not responsible for issues affecting your Membership which are outside our control.  If your Membership is significantly affected by any cause or circumstances not within Forestry England's reasonable control, including: changes to any law, control, measure, action and/or direction made by a government, public, statutory or regulatory body/authority, including without limitation requiring the close of businesses or premises, or control of movement of people, goods or services or a restriction on transfer of any of the same imposed or administered as a response to an outbreak of disease or as a means of preventing the significant transmission of disease, then we will contact you as soon as possible to let you know.  We will take reasonable steps to minimise the effect on your Membership in accordance with clause 8.4 below. Provided we do this (and provided you are given an opportunity to end the contract in accordance with clause 8.4), we will not compensate you for issues arising due to reasons outside of our control. Please note, in the case of our National Memberships, closure of all or part of a particular Forestry England forest/site does not amount to an issue significantly affecting your Membership unless such issue (or issues) affects your enjoyment of a significant proportion of your Membership.

8.4    Your rights for issues affecting your Membership.  We will contact you as soon as possible to tell you should your Membership be affected in accordance with clause 8.3 above.  Where we are able to arrange a reasonable alternative, we will inform you of the details.  If you are not able to use or do not want this alternative, you may contact us to end the contract and we will refund you for the amount paid in advance for the remaining period of your Membership Term.

9. Your rights to end your membership contract

9.1    Ending your Membership because of something we have done or are going to do.  If you are ending your Membership for a reason set out in this clause the contract will end immediately and we will refund you for the amount paid in advance for the remaining period of your Membership Term (calculated on a pro rata basis). In the event of you exercising your rights outlined in this clause, where you have been issued with a Membership Pack and/or temporary Membership documentation, this must be returned to us within 7 days of the date you cancel your Membership. Where necessary, we will cover the cost of postage and packing applicable to the return of the Membership Pack. For details on how to contact us in order to end your Membership, please see clause 10.1 below.  The reasons are:

9.1.1       we have told you about significant changes to your Membership or these terms which you do not agree to, as referred to at clause 8.2;

9.1.2       we have told you about an error in the price or description of the Membership you have purchased and you do not wish to proceed; or

9.1.3       you have a legal right to end your Membership because of something we have done wrong and where we have been unable to take reasonable steps to remedy (including where your Membership is affected in circumstances where clause 8.3 does not apply).

9.2    Ending your Membership because you have changed your mind.  Where you have applied for Membership online or over the telephone, you have a legal right to change your mind within 14 days after your Membership Start Date (or application acceptance date if not the same date - this is the "Cooling Off Period".  If you wish to cancel your Membership, we must receive notification from you within the Cooling Off Period in writing, by phone or by email.  You may use the model cancellation form included in the schedule to these terms. In the event of you exercising your rights during the Cooling Off Period, where you have been issued with a Membership Pack and/or temporary Membership documentation, this must be returned to us within 7 days of the date you cancel your Membership. You will be liable for the cost of postage and packing applicable to the return of the Membership Pack, as well as the cost of any Services that you use prior to your Membership being cancelled (such cost to be determined by Forestry England acting reasonably).  The remainder of your Membership Fee will be refunded to you.

9.3    When you don’t have the right to change your mind.  You do not have the right to change your mind where the 14 day cancellation right referred to at clause 9.2 above has expired or where you have purchased your Membership in person at our sites, including those Memberships purchased at our sites via any third party sellers. In such circumstances your Membership shall run for the full Membership Term and at the end of the Membership Term your Membership shall automatically expire unless you pay for your Membership via Direct Debit, in which case your Membership will automatically renew for a further term unless you contact us to terminate your Membership at the end of the Membership Term in accordance with clause 9.4.

9.4    Ending your Membership where you pay via Direct Debit.  Where you pay for your Membership via Direct Debit, your Membership will automatically renew in accordance with clause 5.3. However, you have the right to end your Membership at the end of the initial Membership Term and each subsequent renewal period.  To do so, please contact us at least 35 days prior to the end of the initial Membership Term or a renewed period by one of the methods set out in clause 10.1 below.  Unless we have been contacted within this timescale, your Membership will be automatically renewed for the additional period, subject to a minimum period of 12 months.

10. How to end the contract with us

10.1    Tell us you want to end the contract. Where you have the right to end the Membership as set out in clause 9 above and you wish to do so, please let us know by doing one of the following:

10.1.1       Email.  Email us at membership@forestryengland.uk. Please provide your name, home address, details of the Membership, including the transaction number and, where available, your phone number.  If you are ending the contract because you have a legal right to do so as described in clause 9.2, you may use the model cancellation form at the Schedule below, but this is not obligatory.

10.1.2       Phone.  Telephone our Customer Relations team on 0300 068 0400.  Please provide your name, home address, your phone number, details of the Membership, including transaction number and, where available, your email address. In some circumstances, we may require you to follow-up by writing.

10.1.3       How we will refund you.  Where you have cancelled your contract in accordance with your rights under clause 9.1 or clause 9.2, we will refund you either the price you paid for the Membership less the cost of any Services that you use prior to your Membership being cancelled (such cost to be determined by Forestry England acting reasonably), or, amount paid in advance for the remaining period of your Membership Term (calculated on a pro rata basis), as applicable.

10.2    When your refund will be made. We will make any refunds due to you in accordance with clause 9.1 or clause 9.2 as soon as possible and in any event within 14 days of correctly cancelling your Membership.

11. Our rights to end your membership contract

11.1    We may end your Membership contract if you break it. We may end your Membership contract at any time by writing to you in accordance with clause 11.2 below if:

11.1.1       you do not make any payment to us when it is due;

11.1.2       you are in material breach of these terms; or

11.1.3       you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services. For example, your name, vehicle registration, postal address, email address and telephone number.

11.2    How we may end your Membership contract if you break it.  We will write to notify you at either the email or postal address provided to us that you have broken the terms of your Membership contract as set out at clause 11.1 above.  We will provide you with a minimum of 28 days’ notice before the contract comes to an end.  Where it is possible for the broken terms of the contract to be corrected by you, we will ask you to take action to correct the terms of the contract you have broken within the notice period.  Where you have not taken the necessary action required, the contract will come to an end at the end of the notice period.
 
11.3    You may be required to compensate us if you break your Membership contract. If we end your Membership contract in either of the situations set out in clause 11.1, we may issue a refund for in respect of your Membership Fee but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Membership contract and/or deduct an amount to reflect the cost of any Services that you use prior to your Membership being cancelled (such cost to be determined by Forestry England acting reasonably).

12. If there is a problem with the membership

12.1    How to tell us about problems. If you have any questions or complaints about the Membership, please contact us. You can write to us at membership@forestryengland.uk or telephone our Customer Relations team at 0300 068 0400.

12.2    Your legal rights.  Nothing in these terms will affect your legal rights.  Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

13. Price and payment of the membership fee

13.1    Where to find the price of our Membership packages. The price of each Membership package (which includes VAT and, unless otherwise, indicated reflects the annual price of Membership) will be the price indicated on the application pages when you place your order online or as told to you over the telephone or in person at our sites (the "Membership Fee"). The Membership Fee will also be confirmed to you via email. We take all reasonable care to ensure that the Membership Fee advised to you is correct. However please see clause 13.2 for what happens if we discover an error in the Membership Fee.

13.2    What happens if we got the Membership Fee wrong online. It is always possible that, despite our best efforts, some of the memberships we sell may be incorrectly priced on our website. We will normally check Membership Fees before accepting your online application so that, where the correct price for your Membership at your application date is less than our stated price at your application date, we will adjust this and charge the lower amount. If the correct Membership Fee at your application date is higher than the Membership Fee stated to you, we will contact you and take your instructions (which include cancelling the order or settling the balance remaining).

13.3    When you must pay and how you must pay. We accept card payments via Visa or Mastercard or by a valid gift voucher.  Unless you choose to make payments by Direct Debit in accordance with clause 14.1, you must pay the Membership Fee at the time you apply for the Membership on our website, over the telephone, or in person at our sites (including where purchased on our sites from a third party).  You are responsible for payment for the full Membership Term save as otherwise outlined in these terms.

13.4    What to do if you think a payment is wrong. If you think a payment is wrong, please contact us promptly to let us know.

14. Direct Debit

14.1    Payments by Direct Debit.  You may wish to pay the Membership Fee by Direct Debit and these payments are made annually. If you wish to make payments by Direct Debit you will be required to complete a Direct Debit instruction at the time you apply for your Membership.  Where you have selected to pay by Direct Debit, you will be required to opt in for your Membership to be automatically renewed in accordance with clause 5.3.  The first payment will be taken shortly after we receive the Direct Debit instruction and subsequent payments will be taken prior to the anniversary of the Start Date of your Membership Term unless you opt to pay by other means, or until you inform us to cancel at an anniversary of your Membership Term in accordance with clause 9.4 or unless you have the right to cancel in accordance with clauses 9.1 or 9.2.

14.2    Direct Debit eligibility. You must only opt for payment by Direct Debit where:

14.2.1       you can confirm that you hold a UK Bank/Building Society account and that you are the account holder; and

14.2.2       you agree to advise us promptly of any changes to your bank details; and

14.2.3       you can confirm that you are the only person required to authorise debits on the account used; and

14.2.4       you can confirm that the account used is not a business account or one that requires more than one signature, or you have completed a paper Direct Debit Instruction instead.

14.3    If you cancel your Direct Debit. All membership fees are payable annually in advance of each anniversary. Cancellation of a Direct Debit instruction will not cancel this contract, only the payment method chosen. If your Direct Debit instruction is cancelled when an annual renewal is due, the membership price for the renewal period shall become due in full immediately and must be paid by an alternative payment method (or by way of a new Direct Debit instruction).

14.4    We will notify you of any changes. If there are any changes to the price, date or frequency of your Direct Debit, we will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Forestry England to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

14.5    Payment dates. You will receive an annual notice of the renewal prior to payment collection. This will be sent by email to the email address provided by you. We will attempt to collect your Direct Debit payment prior to the anniversary of your Start Date.  If the first attempt at collecting a payment by Direct Debit is not successful for any reason, we may make further attempts in accordance with Bacs rules. If we are unable to collect payment, your Direct Debit payment plan may be terminated and you shall be required to pay the outstanding membership price by way of an alternative payment method, in accordance with clause 14.3 above.

14.6    Change of bank. If you change your bank / current account provider, as part of the transfer you must ask your new bank to switch your existing Direct Debit instruction over to your new account to ensure renewal payments are not missed. Please speak to your new bank /account provider in the first instance before contacting us.

14.7    Please note: once your Direct Debit instruction has been cancelled it is not possible to reinstate it, unless we agree that a new Direct Debit instruction can be set up.

14.8    If you think an error has been made with your Direct Debit. If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by us.

15. Gift vouchers

15.1    Redeeming gift vouchers.  If you have received a gift voucher for either Local Membership or National Membership, your gift voucher can be redeemed online or by telephone.  You cannot use your gift voucher to purchase new gift vouchers.  Gift vouchers must be redeemed within 90 days from the date of purchase, following which your gift voucher will expire.

15.2    Cancelling your Membership when purchased using gift vouchers.  Where you have redeemed your gift voucher for your Membership online or by telephone, your right to change your mind in accordance with clause 9.2 will apply.  Gift vouchers cannot be exchanged and there is no cash alternative available.

15.3    Changes to the Membership Fee when redeeming a gift voucher.  Our Membership Fees may change between the date a gift voucher was purchased and the date the gift voucher is redeemed.  If this is the case, please contact us as soon as possible. In some circumstances, we may, acting in our sole discretion, be able to honour the Membership Fee applicable at the date the gift voucher was originally purchased. Otherwise you will need to pay the difference in order to redeem your gift voucher.

16. Our responsibility for loss or damage suffered by you

16.1    We are not responsible for unexpected loss.  If it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable), we are not responsible.

16.2    We are not responsible for avoidable loss. We are not responsible for something you could have avoided by taking reasonable action. For example, following our reasonable instructions.

16.3    We are not responsible for events outside out control. As long as we have taken the steps set out in clauses 8.3 and 8.4.

16.4    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the membership, including the right to receive services which are provided with reasonable skill and care.

16.5    When we not are liable for damage caused by third parties. We are not responsible for damage, loss or injury caused by third parties or for loss of personal property whilst on our sites or left in vehicles.

16.6    We are not liable for business losses. We only supply the membership for personal use. You are not permitted to use the membership for resale in the course of business or for a profit. If you use the membership for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17. How we may use your personal information

17.1    Your personal information is used to process and manage your Membership.

17.2    Details how we use any personal data you give us is set out in our privacy policy: www.forestryengland.uk/privacy.

17.3    Forestry England is registered as a data controller under the Data Protection Act 1998 (Registration No: Z6542658). You have the right to opt out, or to lodge a complaint with the supervisory authority, the Information Commissioner's Office at ico.org.uk.  We will keep your information for 7 years from the Membership Start Date, as required for auditing, in line with our retention policy.

18. Other important Terms

18.1    We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you for the amount paid in advance for the remaining period of your Membership Term.

18.2    Transferring your rights to someone else. You may transfer your rights or your obligations under these terms to another person within your household, and where you have purchased Membership for shared use you may transfer your rights and obligations to any other person within your household.  As the Membership is applicable for up to two vehicles at any one time (but limited to one vehicle onsite at any one time), any person using a Membership must agree to these terms. If anyone sharing use of the Membership wishes to speak to us about any Membership changes or details, we will need written consent from the person who made the purchase in order to do so.

18.3    Nobody else has any rights under this contract (except someone you pass your rights on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 18.2. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

18.4    If a court invalidates some of this contract, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.5    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if payment is not made and we do not chase you but we continue to provide the memberships, we can still require you to make the payment at a later date.

18.6    Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.